Customers · 4 min read
Ask questions customers can’t lie to
Idea by Rob Fitzpatrick · Summarized Oct 6, 2026
Talk about their life, not your idea. Past behavior beats future promises.
Your moves this week
- 1List 10 people who have the problem and message 5 of them today
- 2In each call ask “When did this last happen? What did you do?” — never pitch
- 3Write down one hard fact per call (money spent, time lost, tool tried)

